Contact the HFM Review Desk
How to reach an independent editorial team that reviews HFM for readers in Kenya, and what this desk can and cannot do for you.
Begin with the sponsorWhat This Desk Cannot Handle
This site is an editorial review resource. It is not HFM, it is not affiliated with HFM, and it does not provide financial services, trading accounts, deposits, withdrawals or investment advice. The obligation we take on is narrow and deliberate: we read the broker's public terms, test what can be tested from the outside, and write plainly about what we find for readers in Kenya. That obligation does not extend to anything that happens inside your account.
We cannot open an account for you, verify your identity, unlock a suspended login, trace a deposit, approve a withdrawal, change your leverage, close a position, or intervene in any dispute between you and the broker. We have no access to client records and no channel into the broker's operations. If your question concerns money, identity documents, trading history or account status, it is not a question for this desk, and forwarding it here will only delay you.
We also cannot confirm whether a specific person who contacts you is employed by the broker, and we do not verify promotional offers, bonus terms or referral arrangements. Treat any message that claims to come from this site and asks for payment, account details or documents as fraudulent. We never request those things.
Languages Our Desk Reads
Correspondence is read in English. That is the working language of the desk and the language in which our published reviews are written.
We can read and understand simple written Swahili well enough to grasp the substance of a message, but we reply in English and we cannot guarantee nuance in a Swahili reply. If your matter is detailed or sensitive, write in English so that nothing important is lost between us.
Messages in other languages may be answered only to the extent that someone on the desk can read them. Where we cannot, we will say so rather than guess at your meaning.
Submitting a Factual Correction
If you believe something we have published is factually wrong, we want to hear it. Use the contact form on this site and mark the message clearly as a correction. Include the page or section concerned, the sentence you believe is inaccurate, what you think the correct position is, and where that position can be checked in a public source such as the broker's own terms, a regulatory notice or a published fee schedule.
We do not accept corrections that consist only of a disagreement with our judgement. A review that describes a spread as wide, or a fee as above the market, is an opinion formed from evidence, and it will not be changed because the broker or a reader dislikes the conclusion. A statement that a fee is a certain figure when the schedule says otherwise is a different matter, and we will correct it.
Every correction is checked against the source before anything is changed. Where a correction is accepted, we amend the text and note the change at the foot of the page, with the date. Where it is not accepted, we explain why in a reply. We do not remove accurate material on request, and we do not publish corrections anonymously without checking them first.
Expected Response Times
This is a small editorial desk, not a call centre. We aim to acknowledge a message within three working days and to give a substantive reply within ten working days. Correction requests that require checking several public documents can take longer, and we will tell you if that is the case rather than let the matter sit silently.
Messages sent outside Kenyan working hours, or during public holidays, are read on the next working day. We do not operate a telephone line and we do not answer queries through social media messages, because those channels leave no reliable record of what was said.
Please send one message rather than several copies through different routes. Duplicates slow the queue for everyone, including you.
Complaints About This Site
If your complaint concerns how this site itself has behaved, rather than the broker, use the contact form and mark the message as a site complaint. That covers matters such as an error we have refused to correct, a comment we have moderated, a claim that we have misrepresented our own status, or conduct by someone purporting to act for us.
Complaints are reviewed by someone other than the person whose work is criticised, wherever the desk's size allows it. We will tell you what we have found and what, if anything, we propose to do. We keep a record of complaints and their outcomes so that patterns can be seen over time.
We are an independent editorial site. We are not regulated, licensed or endorsed by any authority, and we do not hold ourselves out as providing a dispute-resolution service. If your grievance is a legal one, or concerns conduct you believe to be unlawful, you should take your own advice; we will cooperate with any proper process but we cannot act as your representative.
Press, Partnerships, Broker Support
Journalists and researchers may contact the desk through the contact form on this site, marking the message as press. We will confirm what we can about our methodology and our sources, subject to the same limits we apply to everything we publish. We do not grant editorial approval over anyone else's coverage, and we do not comment on the broker's commercial affairs.
On partnerships, our position is simple: we do not accept payment for coverage, we do not sell placement in a review, and we do not enter arrangements that would give a broker sight of a review before publication. Enquiries that seek any of those things will be declined. If you represent an organisation with a genuine editorial proposition, describe it in writing and we will consider it on its merits.
For anything concerning an HFM account, an application, a deposit, a withdrawal or a trading dispute, go to the broker directly. Use the contact details, support channels and complaint procedure published on the broker's own website, and keep a written record of every exchange. That is the only route with access to your account, and it is the route this desk cannot replace.
